Resident

Frequently Asked Questions

Answers to your common questions:

• Can I have a pet in my rental property?

  Our pet policy varies depending on the property. Please check the specific property listing or contact us for more information.

• Can I sublet my rental property?

  Our policy does not permit subletting without proper consent and documentation. Please refer to your lease agreement or get in touch with us for further clarification regarding your particular circumstances.

• Do I need renters insurance?

  Yes! All residents are required to obtain liability coverage of at least $100,000 in property damage from an A-rated carrier and to maintain such coverage throughout the entire term of the lease agreement. The policy must have My Haven Group, LLC listed on the policy as the “Interested Party”. The resident is required to furnish My Haven with evidence of the required insurance prior to occupancy, at the time of each lease renewal period, and upon request. To satisfy the insurance requirement, Resident may either:

  • be automatically enrolled into a policy that satisfies the coverage requirements as part of the Resident Benefits Package
  • obtain alternative liability coverage from an insurer of the Resident's choice.

• Do you accept portable resident screening reports (PTSR's)?

  Portable resident Screening Reports (PTSR): 1) Applicant has the right to provide My Haven with a PTSR that is not more than 30 days old, as defined in § 38-12-902(2.5), Colorado Revised Statutes; and 2) if Applicant provides My Haven with a PTSR, My Haven is prohibited from: a) charging Applicant a rental application fee; or b) charging Applicant a fee for Grace Property Management to access or use the PTSR.

  If Applicant provides My Haven with a PTSR: a) the PTSR must be available to My Haven by a consumer reporting agency/third-party website that regularly engages in the business of providing consumer reports; 2) the PTSR must comply with all state and federal laws pertaining to use and disclosure of information contained in a consumer report by a consumer reporting agency; and c) Applicant certifies that there has not been a material change in the information in the PTSR, including the Applicant’s name, address, bankruptcy status, criminal history, or eviction history, since the PTSR was generated

  Our process for accepting and processing a PTSR:

  1. In order for a PTSR to be legally valid and accepted by us, it must include the following information about the applicant: a. Name b. Contact information c. Verification of employment & income d. Last known address e. Rental & credit history (in all jurisdictions in which they have lived) that complies with section 38-12-904(1)(a) concerning a landlord's considerations of a prospective residents rental history. f. Criminal history for all federal, state and local convictions (in all jurisdictions in which they have lived) that complies with section 38-12-904(1)(b) concerning a landlord's consideration of prospective residents arrest records. g. The date which it was pulled
  2. We require that the report is not more than 30 days old
  3. The PTSR must be made directly available to us by the consumer reporting agency or provided through a third-party website that regularly engages in the business of providing consumer reports and complies with all the state and federal laws pertaining to use and disclosure of information contained in the consumer report by a consumer reporting agency.
  4. We require that the screening report is made available directly to us from the screening company, and at no cost to us
  5. We require a statement from you that there has not been any material change of the information in the screening report including your name, address, bankruptcy status, criminal history, or eviction history since the report was generated.
  6. If you do not have or provide a proper or complete PTSR you will need to complete our online rental application and pay any applicable fees.
  7. Even if you do have and provide a proper and complete PTSR you will still need to complete our online rental application but you will be refunded assuming all requirements are met.
  8. If you have a pet, you will be required to complete a separate pet application process and third party pet application fees may apply.
  9. Even if you do provide a proper and complete PTSR we may generate internal credit and background reports which may impact your credit score.
  10. If any information on our generated report is different from information provided in your PTSR, we may rely on the information given in our generated report.
  11. If we generate a credit and background report and subsequently deny your application, we will provide you with a copy of the consumer report and an advisement of your right to dispute the accuracy of the report to the consumer reporting agency. Your written notice of denial will also state the reason(s) for the denial.
  12. To start your online application and provide us with your PTSR, click on the following link:https://myhavengroup.rentvine.com/public/apply

• How do I give notice if I plan to move out?

  My Haven's lease agreement stipulates a written notice to vacate, must be provided within 60 days of move-out or the lease end date, whichever is later. This can be completed via the resident portal as there is a notice to vacate form. Or, residents may email their intent to vacate to hello@myhavengroup.com.

• How do I handle roommate additions or roommate changes?

  If a roommate wants to leave, a written move-out notice is required. Any remaining roommates must be able to pay the full rent. If a new roommate would like to be added, they must complete our online application, pay any applicable fees, and then processed and approve prior to occupying the property. A Lease Change fee will also be due. Failure to adhere to proper roommate protocols may result in termination of your lease, along with all applicable fees.

• How do I submit a maintenance request?

  Our efficient online portal allows residents to submit maintenance requests 24/7. Our team of skilled professionals will address these requests promptly, ensuring your property remains in excellent condition. We collaborate with a network of trusted vendors to carry out necessary property maintenance tasks. As we are still growing, we do not yet have a dedicated in-house maintenance department.

• What are your breed restrictions?

  Our breed restrictions are outlined in our Residency Standards and are subject to change at any time. Many of our properties allow pets with an additional onboarding Pet Fee and monthly Pet Fee. This will be clearly defined on the property listing on our website. We accept service and ESA animals at all of our units with proper documentation verified by our third-party screeners. All pet owners must complete a screening profile with our 3rd part screening service, PetScreening. All applicants must complete a PetScreening profile, however, applicants without a pet or that have an approved assistance animal will not be charged the $25 per pet fee for their profile. Applicants can visit PetScreening at (https://myhavengroup.petscreening.com) to set up their profile.

• What are your qualification standards?

  Our qualification standards, sample lease agreement, and resident handbook are readily available for your convenience. You can email us at hello@myhavengroup.com to request the most updated versions or download them directly below:

  • Qualification Standards
  • Sample Lease Agreement
  • Resident Handbook

• What happens with my security deposit after I move out?

  We will conduct a thorough inspection of the property upon move-out and return your security deposit, minus any applicable deductions for damages or unpaid rent, within the timeframe specified by Colorado law which currently stands at 60 days. Residents do have the option to expedite their deposit refund for an additional charge!

• What is considered an emergency?

  The following are some examples of maintenance emergencies - The main sewer line is backed up and water is coming into the home, a pipe broke and water is leaking into the home, the heat has stopped working during weather colder than 32 degrees, among others. Being locked out of your home is NOT an emergency and you will be instructed to contact a locksmith.

• What is the Resident Benefit Package?

  All My Haven residents are enrolled in the Resident Benefits Package, which includes HVAC air filter delivery (for properties that require HVAC filters), credit building to help boost your credit score for every timely rent payment, $1M Identity Protection, our best-in-class resident rewards program, and resident liability insurance. This charge is paid monthly with your rent.

• What is the procedure for paying rent?

  Rent can be paid through our secure online portal using various payment methods, including credit cards and ACH transfers. Please note that there may be service charges for paying online, however, it is the fastest and most convenient way to pay rent. We do not accept cash or payments at our office.

• What is the process for renewing my lease?

  Prior to your lease expiry, we'll reach out to discuss renewal options. If you choose to renew, a new fixed term lease will be offered at the owner’s sole discretion. New lease options will be sent out 60-90 days prior to lease expiring outlining any new lease terms including rent increases and lease changes. It is not customary for any owner to agree on a month-to-month term; most leases will be offered as fixed with a minimum term.

• When is rent due, and are there any late fees?

  Rent is due and payable on the 1st of each month and late charges are applied after a 7-day grace period. Late charges are 5% of the current month’s rent or $50, whichever is greater.