Owner

Frequently Asked Questions

Answers to your common questions:

• How does the Rent Guarantee work?

  If opted into Landlord Protection, you automatically receive the benefit of our Rent Guarantee. Most properties qualify provided the monthly rent is $1,000 or above and the property is fully managed by My Haven. Coverage is not available for a leasing-only arrangement with the agent or if the property is located within the five boroughs of NYC. If you take the property back to self-manage, your insurance is void, and you can apply for a pro-rata refund. All claims will be settled according to the lesser of the rent on the current lease or up to a maximum per month rent cover of $3,000. Resident-occupied properties where the resident is not currently on rent and has not paid rent on time for the previous two months will not be eligible for the Loss of Rent (Rent Guarantee), Eviction, and Resident Malicious Damage Guarantees until those conditions are met.

• Why are your fees so affordable?

  Our mission is to simplify property management and that includes our pricing. With the use of AI, one contact person throughout your journey, minimal turnover, and discounted vendor partnerships, the savings are passed along to you. Long are the days of you as an owner having to pay premium prices for premium service. With our transparent pricing and fee structure, top notch customer service, and industry leading guarantees, we're able to save you time and put more money in your pocket.

• What type of properties do you manage?

  We manage single family homes, condominiums, duplexes, triplexes, quadplexes, and residential apartment buildings. Have questions about your investment, contact us!

• Are your fees negotiable?

  We feel that our services, customer centric mindset, systems, and expertise drive our value, not our pricing. However, we realize if we are not a match, there are other property management companies that will negotiate fees even if it means negotiating service.

• How do you determine the appropriate rental rate for my property?

  Our team implements a comprehensive approach to determine the optimal rental rate for your property. This involves conducting in-depth market research, assessing properties in your area that are comparable to yours, and leveraging Artificial Intelligence to sift through thousands of data points. This process allows us to set a rental rate that not only attracts top-tier residents but also guarantees you the highest possible return on your investment.

• Should I allow pets on my property?

  Colorado is one of the leading pet friendly states in the country. In fact, not allowing pets can generally prolong the time your property stays on the market and limits the number of applicants as 70% of renters in Colorado have pets. That's a big number! To help ensure confidence, we put all pets through a screening process and charge an extra fee for each pet. To offer peace of mind, we also include a guarantee of up to $1,000 in pet damage for our full service packages.

• How soon can you start managing my property?

  We can typically begin management within 24-48 hours after you have completed execution of our property management agreement. However, if the property is vacant and needs photos or repairs prior to a resident moving in, this process might take a bit longer. If there is an existing property management company, we just need verification that the relationship has ended and your property is in 'Rent Ready' condition.

• How do you handle maintenance requests?

  Our efficient online portal allows residents to submit maintenance requests 24/7. Our team of skilled professionals will address these requests promptly, ensuring your property remains in excellent condition. We collaborate with a network of trusted vendors to carry out necessary property maintenance tasks. As we are still growing, we do not yet have a dedicated in-house maintenance department.

• How often will I receive financial reports on my investment property?

  We provide detailed monthly financial reports around the 5th of the following month through our secure online portal, allowing you to monitor your property's performance and access important documentation anytime.

• When will I receive my monthly disbursement?

  Since the state of Colorado allows residents to pay rent through the 8th of each month without being penalized, we will reconcile all resident payments no later than the 10th and disburse owner payments once all resident payments have cleared our trust account. This typically occurs around the 12th of the month but could be as late as the 15th. Our goal is to exceed these dates as much as possible!

• How do you screen potential residents?

  We have a rigorous resident screening process that includes a 12-point process. Everything from credit checks, to employment verification, to income assessment, and reference checks to ensure we find the most qualified and responsible residents for your property. In fact, My Haven will do everything to avoid eviction and get you disbursement. Always.

• What do you consider Rent Ready?

  We are committed to providing safe, clean, and properly maintained homes to our residents. In order to comply with the Colorado Warranty of Habitability (Colorado Revised Statutes 38-12-503), Colorado judicial law, and My Haven’s standards, the below items must be completed before we will advertise and rent a property.

  Requirements:

  1. Professionally cleaned to ‘Hotel Room Clean’.
  2. Carpet professionally cleaned and looking fresh; No stains or smells.
  3. All painted surfaces fresh with no mis-match touch-up areas and repainting must be done corner to corner.
  4. All bedroom windows must have blinds; no drapery anywhere.
  5. No personal property or items in the unit. This includes furniture, toiletries, shower curtains, kitchen or bathroom items, soap dispenser, pictures, lawn equipment, etc.
  6. The garage floor swept.
  7. Lawn cut and trimmed, landscaping fresh and clean, no overgrown vegetation. No exterior debris; Irrigation system working (if in place).
  8. Carbon monoxide detectors are installed within 15 feet of each bedroom. ONLY wall mounted, NO plug-in units.
  9. Smoke detector on each floor and in each bedroom.
  10. Clean A/C filter in place.
  11. All light bulbs are working, inside and outside of the property.
  12. Doors and windows lock securely and open appropriately.
  13. Doorbell working (if applicable).
  14. Doors open and close smoothly and door stops installed on all doors.
  15. Kitchen and bathroom caulking must be fresh and free of any mildew.
  16. All mechanical components are working as designed. Includes HVAC, plumbing and electrical systems, kitchen appliances, laundry appliances, sump pumps, water softeners, sprinkler systems, swamp coolers, gas fireplaces, water filtration systems, etc.
  17. No leaks at any of the water sources both inside and outside.
  18. Safety railings secure.
  19. Exterior window wells require covers.
  20. No trip/fall hazard including broken steps, cracked sidewalks, holes in the yards.
  21. List attractive nuisances such as swing, playset, tree house, slide, diving board, spa, fire pit, BBQ, fountain, etc.
  22. All keys identified with tags.
  23. Wood-burning fireplace(s), if operational, shall be clean of any debris and have a fireplace screen or heat-proof glass doors installed. If non-operational, the fireplace opening on the interior of the home shall be permanently sealed with an aesthetically pleasing material.

  Recommendations:

  1. All windows (except basement windows) should have vertical or mini blinds.
  2. All windows should have screens.

  This list is not meant to cover each and make-ready required item, but it does list some of the most important and often overlooked. If any required items are not completed or are considered ‘as-is’, My Haven will make a determination on if the property is habitable and work with their vendors to complete items prior to advertising.

• Are you familiar with local and federal housing laws and regulations?

  Yes, our team at My Haven stays up-to-date with the latest local, state, and federal housing laws and regulations, ensuring your property remains compliant and minimizing potential legal issues. In fact, the My Haven team is active with the National Association of Property Managers and the Denver Metro Association of Realtors. Through these leading industry associations, we are able to attend continued education courses and receive real time updates on important Colorado legislation that affects the real estate industry.

• How do you handle late or missed rent payments?

  We enforce a strict rent collection policy and utilize automated reminders to minimize late payments. If a resident misses a payment, we take appropriate action, including initiating the eviction process if necessary.