Maintenance and Property Inspections

We keep your investment safeguarded

At My Haven, we understand that well-maintained properties rent faster, retain residents longer, and generate better returns. That’s why we prioritize proactive maintenance as a cornerstone of our management approach.

residents can easily report maintenance issues through our secure online portal, accessible anytime. We work with a trusted network of responsive vendors and handle all coordination between residents, service providers, and you, the owner. Our goal is to protect your property while minimizing disruption and stress.

You’ll receive detailed vendor invoices and receipts each month alongside your Owner Statement, all available through your online Owner Portal.

Benefits include:

• Reliable, cost-effective repairs from vetted vendors
• 24/7 protection, including nights, weekends, and holidays
• Transparent billing for easy financial tracking
• Fast, efficient service that keeps your residents satisfied and your investment secure

Our Commitment to Maintenance Excellence:

A national survey asked good residents ‘why did you decide to move?’ The #1 reason given was “poor maintenance service from my property manager”. By addressing maintenance promptly and professionally, your property will be protected, and your resident is more likely to stay long-term.

• We conduct inspections and prepare a detailed property report to ensure your investment is protected.
• No more midnight interruptions. We are on call and available 24/7 to handle all maintenance requests.
• Residents can submit work orders via our maintenance request link in the Resident Portal or, in emergencies, through our 24/7 repair center hotline.
• We have an extensive network of subcontractors across all trades, allowing us to provide high-quality service at fair prices.

We qualify our vendors on three criteria:

• High-quality work and proper insurance/licensing.
• Competitive and fair pricing, often below market rates.
• Prompt coordination with residents for all maintenance repairs.